privacy policy

Robert Dommett and Associates Pty Ltd of Level 2, 68 York Street, Sydney NSW 2000 Australia and its related companies (collectively referred to as "We", "Us", "Our") take your privacy seriously.

This Privacy Policy explains in general terms how We protect the privacy of your personal information and applies to any personal information you provide to Us.

The Information We Collect

The types of personal information that We collect from you will depend on the circumstances of collection and on the type of product or service you request from Us. When collecting personal information from you, We specifically describe what information is required in order to provide you with the product or service you have requested. Such personal information may include details such as your name, phone number, email address, credit/debit card number and expiry date and billing address.

We also collect website usage statistics. These include:

  • the pages you visit;
  • your IP address;
  • your actions and inputs on the website
  • the date and time that each action is performed; and
  • the browser, operating system and screen size that you use.

We will assume that you have consented to the collection of all information which is provided to Us for use in accordance with this Privacy Policy.

How We Collect Information

We may collect personal information from you when you:

  1. request or purchase goods or services from Us;
  2. contact Us by any method, such as telephone, email, post, facsimile or in person;
  3. submit your details through any forms on the website.

We may utilise "cookies" which enable Us to monitor traffic patterns and to serve you more efficiently if you revisit the site. A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject each instance.

Your e-mail message content may be monitored by Us for trouble-shooting or maintenance purposes or if any form of e-mail abuse is suspected.

As well as collecting information directly from you, there may be occasions when We collect information about you from a third party. For example, We may collect information from a third party:

  1. you have authorised to purchase or request goods or services on your behalf;
  2. who has collected your information and disclosed it to Us so that We may issue you with goods or services on behalf of the third party; or
  3. who is one of Our service providers who collects information on Our behalf.

When using the website or requesting goods or services from Us you must provide the requested information. If you do not provide the requested information We may not be able to complete your requests or orders and you may not be able to access all areas of the website.

Use of Your Personal Information

Information collected by Us may be used for the following purposes:

  1. to process your requests for goods or services;
  2. to notify you of changes to Our goods or services;
  3. to send email notifications for special promotions or offers conducted by Us, Our suppliers or distributors;
  4. to conduct marketing activities and to conduct market research;
  5. to respond to your questions or suggestions; or
  6. to improve the quality of Our goods or services and the quality of your visit to the website.
Disclosing Personal Information

We do not sell or rent your personal information to any other company, organisation or person.

Our website utilises both Google Analytics to track website statistics and the Google Maps API. Where these services are utilised, Google may also collect information from you, bound by Google's Privacy Policy (

We may disclose your personal information to:

  1. third parties that provide services to, or functions on behalf of, Us. For example, Our contractors to whom We contract out certain services, market research contractors and data processing companies for the purpose for which the information was collected or for related purposes, for example to complete a transaction on your behalf or provide you with a service that you requested;
  2. related companies in Our group of companies where necessary to fulfil Our purposes;
  3. debt-collection or credit reporting agencies to assist with obtaining payment from creditors;
  4. information technology service providers responsible for Our communication networks, software and system development and maintenance.

In these situations, We prohibit the third party contractor from using personal information about you except for the specific purpose for which We supply it.

In addition, We will not disclose your personal information without your consent unless the disclosure is necessary:

  1. to prevent a threat to life or health;
  2. to protect the personal safety of users of this website or the public;
  3. authorised or required by law;
  4. as We have reason to suspect that unlawful activity has been, is being or may be engaged in; or
  5. to enforce the law or necessary to investigate a suspected unlawful activity.
Transfer of Information Overseas

We may transfer your personal information to people or organisations in foreign countries only to fulfil the purposes set out in this Privacy Policy. For example, we may transfer your information to a person or organisation overseas to:

  1. overseas offices of Ours;
  2. data processors; and
  3. information technology and business process service providers.

We will only transfer your personal information to people or organisation in foreign countries if:

  1. We reasonably believe that the recipient of your information is subject to a law, binding scheme or contract with Us which effectively upholds principles for fair handling of the information that are substantially similar to the National Privacy Principles and Our Privacy Policy;
  2. you consent to the transfer;
  3. the transfer is necessary for the performance of Our contract with you or for the implementation of pre-contractual measures taken in response to a request by you or for the performance of a contract with a third party which is concluded in your interests; or
  4. as otherwise permitted by the National Privacy Principles.

By using this website or purchasing goods or services you give your consent to this transfer of your personal information.

Access and Correction of Your Information

We will, on request, provide you with access to the information We hold about you, unless there is an exception which applies under the National Privacy Principles under the Privacy Act 1988 (Cth), including for the purpose of correcting or updating that information.

We may recover from you Our reasonable costs of supplying you with access to this information.

Your request to provide access to this information will be dealt with in a reasonable time.

If We refuse to provide you with access to the information, We will provide you with reasons for the refusal and inform you of any exceptions relied upon under the National Privacy Principles.

Keeping Your Personal Information Up To Date

We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever We collect or use it.

If the personal information We hold about you is inaccurate, incomplete or out-of-date, please contact Us and We will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.

Changes to this Privacy Statement

This Privacy Policy was prepared and posted on 09 November 2011, and most recently amended on 15th May 2019.

We may modify or amend this Privacy Policy as Our business requirements or the law changes. Any changes to this Privacy Policy will be updated on the website, so please visit the website periodically to ensure that you have Our most current privacy policy.

Contact Details

If you have any questions about Our Privacy Policy, have a complaint about a breach of your privacy or if you have any query on how your personal information is collected or used please call Our Privacy Team on +61 2 8923 6600.